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Najčešća pitanja?

Koja brzina interneta mi je potrebna?

Većinom stremovi koriste najnoviju H264 tehnologiju, nudeći najbolju kompresiju i kvalitetu. Minimalna brzina interneta koja Vam je potrebna je oko 10 Mbit. Međutim, prilikom promjene kanala H264 protokol može zahtijevati veću brzinu, pa je preporučina brzina interneta 20Mbit, dok je za HD kanale potrebno obezbijediti brzinu od minimalno 30 Mbit-a.

Da li uređaj može biti konektovan preko WiFI ili mora preko internet kabla?

Mi uvijek preporučujemo da povežete Vaš uređaj na internet putem kabla, bez obzira koliko brz internet imate. Ukoliko imate problema sa prijemom signala ili vam slika koči i ledi, a konektovani ste na internet putem WiFI, potrebno je da obavezno spojite internet putem kabla kako bi riješili problem. Ukoliko baš nikako nije moguće da povežete uređaj putem kabla, jedino što možete uraditi jeste da što više primaknete vaš WiFI router/modem i uređaj na kojem gledate kanale.

Slika mi koči i trza, šta da radim?

Ukoliko ste spojeni na internet putem WiFI, obavezno ga spojite na internet putem kabla i riješiti ćete problem. Mi se brinemo o kvaliteti signala i naš zadatak je da obezbijedimo nesmetano gledanje kanala bez kočenja i trzanja, međutim, ukoliko je uređaj spojen putem WiFI na internet tada mogu nastati poteškoće sa prijemom signala što dovodi do kočenja i trzanja slike ili tona.

Ukoliko se problem i dalje nastavi, a na internet ste konektovani putem kabla, pokušajte ugasiti uređaj iz struje na par minuta kao i router/modem od interneta, a zatim ponovo pokrenuti programe. Provjerite da li ste riješili Vaš problem.

Ukoliko koristite android aplikaciju, obrišite cache memoriju u postavkama aplikacija na Vašem uređaju.

Napomena: Strimovi na aplikaciji se ažuriraju 24/7 u koliko TV kanali ne rade molimo Vas pokušajte kasnije ili kontaktirajte odmah Balkan TV Live Support

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